Levi's India — levis jeans

I had purchased a red loop jeans[protected] cw/24-2015) from the levis showroom in mussourie, uttarakhand, india in the year 2015 and it was hardly a year o[censored]se, the jeans has started to tear/give way at multiple places. I visited the store again in 2016 with the jeans and requested them to look in to the problem. The showroom owner; mr ashish ahuja (Who failed to show up and was available only on the phone) kept the jeans and told me that he is not sure if they have any policy of replacing the jeans however he can talk to people higher up or may get it repaired (Which we call as darning!!!) at his level. One year passed and i received no communication from that side. On 09-july 2017 i visited the store again and nothing is done to the jeans yet!!!
As i previously mentioned that jeans is torn at multiple places (And it is not the stichline has given way) and is beyond any kind of repair.
I am deeply appalled by the quality of the "levi's jeans" as well as the behaviour of the local store person
Its nearly 2 years and still waiting for a response from your end