Levi's India — Order Not Delivered

Find below the order number
Order# IND[protected]

I have below complaint to make.

I ordered Levis jeans on 1/10/2021. I got a couple of calls from the delivery provider to understand the location of the area, landmark and received the delivery code many times. Every time representative used to tell me that your order will be delivered tomorrow. On 15th Oct, I didn't receive any call however I do receive the delivery code on that day again. The order was never delivered and in the system now it shows the order is delivered to the customer.

I tried calling the customer care number as well multiple times since that day.

I am quite disappointed with the kind of service provided by levis and the way they tackle customer complaints as to date I haven't received a single call from the customer care representative to understand the issue and how much time it will take to resolve this issue.

I hope some action will be taken after this complaint.