Levi's India — Piling in the blue jeans - struggling for return

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	LEVI'S

Hi,

My name is dinesh chauhan (mob.: [protected]). i bought 01 denim jeans from great india palace, noida (levi's store gip mall) and cost of the product was inr 4099.00. i returned the denim jeans to the store on dt. 10.04.16 and slip was given to me against the return. there is excessive pilling on the jeans. the defect code is mentioned on the slip as as 18358 and i have been told to come and collect free replacement after 45 days and to my surprised when i visited the store after the allocated time given - again i hv been told to write to customer care directly as store cant do anything. customer claim "settlement" slip no is 59071. why i have been given a slip if store can't process the request of return. it's been 03 months passed and nothing is done. i am felling like ditched.

Could u pls advise what is this practice of levi's store. they should have refused to accept the return - and if they are accepting something and giving a proper slip, the return should have been done.

This is really really unethical pratice by levi's store.

I need a resolve.

Regards,
Dinesh chauhan
+91 [protected]
K-36, sec-11 - noida