Levi's India — Product is defective (Tapered)

Address:

Levi, MGF Metropolitan, Gurgaon

Dear Sir

Name- Meenu Kushwaha
My Contact Details-[protected]

I bought 4 jeans on 13/12/2019 (3 of 26" size and 1 of 28 size each). The jeans was not used much because of lockdown and when i start using then it came to my notice that the thread came out from both sides. When i visited the levi store in MGF Metroplitan Mall, Gurgaon they said that the product is tapered and thats why the thread came out.

I have not get it altered and so want this complaint to be bring to your notice. I want the product to be exchanged as i never believed that such a huge brand can do such type of issues with their customers. Being a regular customer and in case of non satisfaction to my complaint would be possible that i have to move to some other brand instead of levis.

This is really not acceptable from such a huge brand so would appreciate to issue a credit note or get my jeans exchanged.

Rest you can decide better.

Regards
Meenu Kushwaha