Levi's India — Refund issue

Address:

Bengluru

I made a payment for jacket through upi but it failed yet money got deducted, later after contacting npci they sent the refund to levi. After explaining the whole process to customer care levi, they keep sending me same auto mail and i havent received the refund yet, they are not even punctual while replying the mails. I am just waiting to receive the refund as soon as possible.