Levi's India — Refund not received

I have returned two orders back to Levi’s as follows:
Order No: IND[protected] return picked up on 12-02-23
Order No: IND[protected] return picked up on 28-02-23
and I have received no update from Levi’s reg my refund for both returns. Repeated mails have gone unanswered and the customer service phone numbers are never reachable. What a pathetic state of affairs at such a reputed brand. Online shopping at Levi’s India is best avoided