Levi's India — unprofessional behaviour of manager at b block connaught place branch

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Levi's

On asking for exchange of a particular levi's item purchased from mall of india (Noida) manager of the cannought place b block branch replied that the item
Is used (Even he was not sure as price tag was intact with the item) and told us that material of that item is not same as that of item available at the store.

For your kind information, we got the article exchanged from gip mall (Noida). The only thing was the we travelled 20kms to get the services which we were told will be available at every store pan india.