Levis — Poor quality of product/ no support from company

Address:

Gurgaon, Haryana, 122002

Recently bought a pair of Levis jeans(Men). Somehow did not like the quality of denim and wanted to either exchange the jeans or have it refunded. However, when I went back to the store the store Manager (Nikhil Garg- Ambience Mall, Gurgaon) refused to exchange them or refund my money. On calling the customer service, they informed me that there is no such policy of not refunding or exchanging the product.
Extremely disappointed with the service. I really hope that through this forum I am able to bring this to the notice of the higher management of the company.