Lexa Trade — Account suspension and money on hold

I deposted 250 usd in lexa trade account and told me to 250$ will be given as bonus and you can trade with 500$ . But when i deposit the amount then asked additional information for trading at account such as income proof residence proof . When i provide all details they rejecting it everytime and i go to withdraw my money back it shows that request is registered successfully and our representative will contact you but till date no one has even contacted since last 1 and half year . My money is stuck there plz help .
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