[Resolved]  Liberty Videocon General Insurance — NOC Pending- Nandani, Licence No- LVGIMD1054663, (PAN- AJIPN9870A)

Mar 26, 2021

Liberty Videocon General Insurance Customer Care's response From: complaints
Sent: 25 March 2021 20:18
To: Nandani <ins.[protected]@gmail.com>
Cc: Servicehead <[protected]@libertyinsurance.in>; [protected]@irdai.gov.in; [protected]@irdai.gov.in; manager <[protected]@libertyinsurance.in>
Subject: RE: {EXTERNAL} Licence No- LVGIMD1054663, NOC Pending- Nandani (PAN- AJIPN9870A); Liberty General Insurance Complaint Reference Number LI[protected]

Dear Customer,

We write with reference to your below email and complaint registered on Consumer Forum.

At the outset please accept our sincere apologies in this matter.

We acknowledge the receipt of your complaint. Your complaint no. LI[protected] has been registered with us.

We wish to inform you that our executive Sneha Pardeshi has been assigned to resolve your grievance. She will ensure that the resolution is communicated to you within 7 working days from the date of receipt of your complaint.

For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.

For our detailed grievance redressal policy kindly refer to the below link:

https://www.libertyinsurance.in/customer-support/grievance-redressal.html

Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility.

Yours Sincerely,

Customer Service Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/

From: Nandani <ins.[protected]@gmail.com>
Sent: 25 March 2021 06:55
To: Care <[protected]@libertyinsurance.in>
Cc: manager <[protected]@libertyinsurance.in>; Servicehead <[protected]@libertyinsurance.in>; [protected]@irdai.gov.in; [protected]@irdai.gov.in; Amit Narula <Amit.[protected]@libertyinsurance.in>
Subject: {EXTERNAL} Licence No- LVGIMD1054663, NOC Pending- Nandani (PAN- AJIPN9870A)

Dear Sir/Madam,
I have applied for my agency NOC in liberty general insurance (dehradun branch) on 02/12/2020. I have deposited all documents like my ID card, licence and visiting cards along with NOC request letter on 02/12/2020 in dehradun branch to Sales Manager Mr Amit Narula. Please refer to the attached receiving of the same by him.

But till now I have not received any positive response from the company. Whenever I enquire about my NOC, Mr Amit is replying to me everytime that NOC approval is not done from the Liberty GI head office. This seems very casual and unethical so I request you to kindly take up my matter and get my NOC issued asap.

Licence No- LVGIMD1054663
Code issued on 08/08/2016
PAN- AJIPN9870A

Rgds
Nandani
[protected]
[protected]

Apr 01, 2021

Liberty Videocon General Insurance Customer Care's response From: complaints
Sent: 30 March 2021 22:47
To: 'Nandani' <ins.[protected]@gmail.com>
Cc: Servicehead <[protected]@libertyinsurance.in>; '[protected]@irdai.gov.in' <[protected]@irdai.gov.in>; '[protected]@irdai.gov.in' <[protected]@irdai.gov.in>; manager <[protected]@libertyinsurance.in>
Subject: RE: {EXTERNAL} Licence No- LVGIMD1054663, NOC Pending- Nandani (PAN- AJIPN9870A); Liberty General Insurance Complaint Reference Number LI[protected]

Dear Customer,

We write with reference to your below email and complaint registered on Consumer Forum.

In this regards, please find attached No Objection Certificate for agency code number IMD1054663 – Nandini for your ready reference.

We trust we have been able to address your query.

In the unlikely event that you are not completely satisfied with the resolution, kindly refer the below link for our detailed grievance redressal policy:

https://www.libertyinsurance.in/customer-support/grievance-redressal.html

As per your residence address in our record, below is the address of Insurance Ombudsman Office you may approach:

Office of the Insurance Ombudsman,
Bhagwan Sahai Palace
4th Floor, Main Road,
Naya Bans, Sector 15,
Distt: Gautam Buddh Nagar,
U.P-201301.
Tel.:[protected] / 2514252 / 2514253
Email: bimalokpal.[protected]@ecoi.co.in

You may locate the nearest Insurance Ombudsman office address by visiting http://ecoi.co.in/ombudsman.html

We shall consider the complaint as closed, if we do not receive a response within eight weeks from the date of this e-mail.

For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.

In efforts to improve our services, we would appreciate if you would take a moment to complete the feedback form by clicking on the link below:

https://www.libertyinsurance.in/customer-support/customer-feedback.html

Thank you for your association with Liberty General Insurance. We serve your insurance needs with complete responsibility.

Yours sincerely,

Sneha Pardeshi
Customer Care Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/

From: complaints
Sent: 25 March 2021 20:18
To: Nandani <ins.[protected]@gmail.com>
Cc: Servicehead <[protected]@libertyinsurance.in>; [protected]@irdai.gov.in; [protected]@irdai.gov.in; manager <[protected]@libertyinsurance.in>
Subject: RE: {EXTERNAL} Licence No- LVGIMD1054663, NOC Pending- Nandani (PAN- AJIPN9870A); Liberty General Insurance Complaint Reference Number LI[protected]

Dear Customer,

We write with reference to your below email and complaint registered on Consumer Forum.

At the outset please accept our sincere apologies in this matter.

We acknowledge the receipt of your complaint. Your complaint no. LI[protected] has been registered with us.

We wish to inform you that our executive Sneha Pardeshi has been assigned to resolve your grievance. She will ensure that the resolution is communicated to you within 7 working days from the date of receipt of your complaint.

For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.

For our detailed grievance redressal policy kindly refer to the below link:

https://www.libertyinsurance.in/customer-support/grievance-redressal.html

Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility.

Yours Sincerely,

Customer Service Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/

From: Nandani <ins.[protected]@gmail.com>
Sent: 25 March 2021 06:55
To: Care <[protected]@libertyinsurance.in>
Cc: manager <[protected]@libertyinsurance.in>; Servicehead <[protected]@libertyinsurance.in>; [protected]@irdai.gov.in; [protected]@irdai.gov.in; Amit Narula <Amit.[protected]@libertyinsurance.in>
Subject: {EXTERNAL} Licence No- LVGIMD1054663, NOC Pending- Nandani (PAN- AJIPN9870A)

Dear Sir/Madam,
I have applied for my agency NOC in liberty general insurance (dehradun branch) on 02/12/2020. I have deposited all documents like my ID card, licence and visiting cards along with NOC request letter on 02/12/2020 in dehradun branch to Sales Manager Mr Amit Narula. Please refer to the attached receiving of the same by him.

But till now I have not received any positive response from the company. Whenever I enquire about my NOC, Mr Amit is replying to me everytime that NOC approval is not done from the Liberty GI head office. This seems very casual and unethical so I request you to kindly take up my matter and get my NOC issued asap.

Licence No- LVGIMD1054663
Code issued on 08/08/2016
PAN- AJIPN9870A

Rgds
Nandani
[protected]
[protected]