Liberty Videocon General Insurance Complaints & Reviews

May 23, 2022

Liberty Videocon General Insurance Customer Care's response From: complaints_IN
Sent: Monday, May 23, 2022 6:02 PM
To: raashid.[protected]@gmail.com
Subject: RE: Fwd: Liberty General Insurance Case Reference Number LI[protected] LGI:[protected] ; LI[protected]

Dear Customer,

We write with reference to your below email and complaint registered on Consumer Forum.

At the outset, please accept our sincere apologies in this matter.

We acknowledge the receipt of your complaint. Your complaint no. LI[protected] has been registered with us.

We wish to inform you that our executive Mr. Paresh Wadhawana has been assigned to resolve your grievance. He will ensure that the resolution is communicated to you within 7 working days from the date of receipt of your complaint.

We request you to provide required documents as per the attached letter for us to assist you further in regards to your request pertaining to claim vide reference number 200101202622110003001.

For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.

For our detailed grievance redressal policy kindly refer to the below link:

https://www.libertyinsurance.in/customer-support/grievance-redressal.html

Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility.

Yours Sincerely,

Customer Service Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/

Jun 11, 2022

Liberty Videocon General Insurance Customer Care's response From: complaints_IN <[protected]@libertyinsurance.in>
Sent: Wednesday, May 25, 2022 12:33 PM
To: raashid.[protected]@gmail.com
Subject: RE: Fwd: Liberty General Insurance Case Reference Number LI[protected] LGI:[protected] ; LI[protected]

Dear Customer,

We write with reference to your below email.

At the outset, please accept our sincere apologies in this matter.

We request you to provide required documents as per the attached letter for us to assist you further in regards to your request pertaining to claim vide reference number 200101202622110003001.

“We trust we have been able to address your query in regards to motor claim.

In the unlikely event that you are not completely satisfied with the resolution, kindly refer the below link for our detailed grievance redressal policy:

https://www.libertyinsurance.in/customer-support/grievance-redressal.html

As per your residence address in our record, below is the address of Insurance Ombudsman Office you may approach:

Office of the Insurance Ombudsman,
2/2 A, Universal Insurance Building,
Asaf Ali Road,
New Delhi – 110 002.
Tel.:[protected]/23213504
Email: bimalokpal.[protected]@cioins.co.in

You may locate the nearest Insurance Ombudsman office address by visiting https://www.cioins.co.in/Ombudsman

We shall consider the complaint as closed, if we do not receive a response within eight weeks from the date of this e-mail.

For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.

In efforts to improve our services, we would appreciate if you would take a moment to complete the feedback form by clicking on the link below:

https://www.libertyinsurance.in/customer-support/customer-feedback.html

Thank you for your association with Liberty General Insurance. We serve your insurance needs with complete responsibility.

Yours sincerely,

Paresh Wadhawana
Customer Care Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/”
From: complaints_IN
Sent: Tuesday, May 24, 2022 10:55 AM
To: raashid.[protected]@gmail.com
Subject: RE: Fwd: Liberty General Insurance Case Reference Number LI[protected] LGI:[protected] ; LI[protected]

Dear Customer,

We write with reference to your below email and complaint registered on Consumer Forum.

At the outset, please accept our sincere apologies in this matter.

We request you to provide required documents as per the attached letter for us to assist you further in regards to your request pertaining to claim vide reference number 200101202622110003001.

For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.

Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility.

Yours Sincerely,

Customer Service Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/
From: complaints_IN <[protected]@libertyinsurance.in>
Sent: Monday, May 23, 2022 6:02 PM
To: raashid.[protected]@gmail.com
Subject: RE: Fwd: Liberty General Insurance Case Reference Number LI[protected] LGI:[protected] ; LI[protected]

Dear Customer,

We write with reference to your below email and complaint registered on Consumer Forum.

At the outset, please accept our sincere apologies in this matter.

We acknowledge the receipt of your complaint. Your complaint no. LI[protected] has been registered with us.

We wish to inform you that our executive Mr. Paresh Wadhawana has been assigned to resolve your grievance. He will ensure that the resolution is communicated to you within 7 working days from the date of receipt of your complaint.

We request you to provide required documents as per the attached letter for us to assist you further in regards to your request pertaining to claim vide reference number 200101202622110003001.

For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.

For our detailed grievance redressal policy kindly refer to the below link:

https://www.libertyinsurance.in/customer-support/grievance-redressal.html

Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility.

Yours Sincerely,

Customer Service Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/

Nov 15, 2019

Liberty Videocon General Insurance Customer Care's response From: complaints
Sent: Wednesday, 13 November, 2019 6:35 PM
To: shristi.[protected]@gmail.com
Subject: Liberty General Insurance Complaint Reference Number LI[protected]

Dear Customer,

We write with reference to your complaint registered on Consumer Forum and subsequent telephonic conversation you had with our executive Mr. Paresh Wadhawana.

At the outset please accept our sincere apologies in this matter.

We acknowledge the receipt of your complaint. Your complaint no. LI[protected] has been registered with us.

We wish to inform you that our executive Mr. Paresh Wadhawana has been assigned to resolve your grievance. He will ensure that the resolution is communicated to you within 7 working days from the date of receipt of your complaint.

For any further assistance please feel free to write back to us or call us on our Toll-Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.

For our detailed grievance redressal policy kindly refer to the below link:

https://www.libertyinsurance.in/customer-support/grievance-redressal.html

Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility.

Yours Sincerely,

Customer Service Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/

Nov 19, 2019

Liberty Videocon General Insurance Customer Care's response From: complaints
Sent: Monday, 18 November, 2019 8:06 PM
To: 'shristi.[protected]@gmail.com' <shristi.[protected]@gmail.com>
Subject: RE: Liberty General Insurance Complaint Reference Number LI[protected]

Dear Customer,

We write with reference to your below email.

We request you to submit below documents for us to assist you further in reference to claim reference number 400204201119110029301:

1) KYC doc of Insured. (1-Photo, Photo ID proof and Address Proof)
2) Car Loan Foreclosure Statement
3) Consent Letters for the settlement.
4) Discharge Voucher.

For further assistance you may co-ordinate with our claims representative Mr. Alexander Thomas on +91 [protected].

We trust that this clarifies our position in this matter.

In the unlikely event that you are not completely satisfied with the resolution, kindly refer the below link for our detailed grievance redressal policy:

https://www.libertyinsurance.in/customer-support/grievance-redressal.html

We shall consider the complaint as closed, if we do not receive a response within eight weeks from the date of this e-mail.

For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.

In efforts to improve our services, we would appreciate if you would take a moment to complete the feedback form by clicking on the link below:

https://www.libertyinsurance.in/customer-support/customer-feedback.html

Thank you for your association with Liberty General Insurance. We serve your insurance needs with complete responsibility.

Yours sincerely,

Paresh Wadhawana
Customer Care Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/
From: complaints
Sent: Wednesday, 13 November, 2019 6:35 PM
To: shristi.[protected]@gmail.com
Subject: Liberty General Insurance Complaint Reference Number LI[protected]

Dear Customer,

We write with reference to your complaint registered on Consumer Forum and subsequent telephonic conversation you had with our executive Mr. Paresh Wadhawana.

At the outset please accept our sincere apologies in this matter.

We acknowledge the receipt of your complaint. Your complaint no. LI[protected] has been registered with us.

We wish to inform you that our executive Mr. Paresh Wadhawana has been assigned to resolve your grievance. He will ensure that the resolution is communicated to you within 7 working days from the date of receipt of your complaint.

For any further assistance please feel free to write back to us or call us on our Toll-Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.

For our detailed grievance redressal policy kindly refer to the below link:

https://www.libertyinsurance.in/customer-support/grievance-redressal.html

Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility.

Yours Sincerely,

Customer Service Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/

Oct 25, 2019

Liberty Videocon General Insurance Customer Care's response From: complaints
Sent: Tuesday, 22 October, 2019 6:16 PM
To: eishal.[protected]@gmail.com
Subject: RE: Car Clam

Dear Mr. Dabade,

We write with reference to your below email and subsequent telephonic conversation you had with undersigned.

At the outset please accept our sincere apologies in this matter.

We acknowledge the receipt of your complaint. Your complaint no. LI[protected] has been registered with us.

We wish to inform you that our executive Mr. Paresh Wadhawana has been assigned to resolve your grievance. He will ensure that the resolution is communicated to you within 7 working days from the date of receipt of your complaint.

For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.

For our detailed grievance redressal policy kindly refer to the below link:

https://www.libertyinsurance.in/customer-support/grievance-redressal.html

Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility.

Yours Sincerely,

Customer Service Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/

Sep 13, 2019

Liberty Videocon General Insurance Customer Care's response From: complaints
Sent: Friday, September 13, 2019 5:23 PM
To: '[protected]@gmail.com' <[protected]@gmail.com>
Subject: Liberty General Insurance Complaint Reference Number LI[protected]

Dear Mr. Reddy,

We write with reference to your complaint registered on Consumer Forum and subsequent telephonic conversation you had with our customer service representative Ms. Sneha Pardeshi.

At the outset please accept our sincere apologies in this matter.

We acknowledge the receipt of your complaint. Your complaint no. LI[protected] has been registered with us.

We wish to inform you that our executive Sneha Pardeshi has been assigned to resolve your grievance. She will ensure that the resolution is communicated to you within 7 working days from the date of receipt of your complaint.

For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.

For our detailed grievance redressal policy kindly refer to the below link:

https://www.libertyinsurance.in/customer-support/grievance-redressal.html

Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility.

Yours Sincerely,

Customer Service Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/

Jul 19, 2019

Liberty Videocon General Insurance Customer Care's response From: complaints
Sent: Friday, July 19, 2019 7:08 PM
To: '[protected]@gmail.com' <[protected]@gmail.com>
Subject: RE: Liberty General Insurance Complaint Reference Number LI[protected]

Dear Mr. Pathak,

We write with reference to your complaint registered on Consumer Forum and subsequent telephonic conversation you had with undersigned.

We request you to provide below mentioned documents for us to assist you further in regards to your request pertaining to claim vide reference number[protected]-[protected]:

• Proof of refund received from the Airlines against the cancellation of ticket (Refund amount should be reflected)
• Copies of Travel ticket which reflects the total cost of the tickets
• NEFT Document (Name printed Cancel cheque or Passbook copy)

We trust that this clarifies our position in this matter.

For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.

Thank you for your association with Liberty General Insurance. We serve your insurance needs with complete responsibility.

**This interaction is being tracked through the subject line. Please do not change/modify it while reverting to us.

Yours sincerely,
Sneha Pardeshi
Customer Care Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/

Jul 10, 2019

Liberty Videocon General Insurance Customer Care's response Dear Customer,

We write with reference to your complaint registered at Consumer Complaints Forum.

We wish to inform you that you have reached the customer care of Liberty General Insurance Company, hence we request you to get in touch with Videocon Consumer Electronics and Home Appliances customer service team.

You may register your complaint with Videocon Consumer Electronics and Home Appliances in the following ways:

· Customer Care Number:[protected]Prefix State Capital STD Code)
· Email ID: [protected]@vgmail.in
· SMS: SVC 53030
· Facebook Page: https://www.facebook.com/VIDEOCON
· Visit Videocon Support Page: http://www.videoconworld.com/support/

We trust that this clarifies our position in this matter.

For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.

Thank you for your association with Liberty General Insurance. We serve your insurance needs with complete responsibility.

Yours sincerely,
Sneha Pardeshi
Customer Care Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/

May 20, 2019

Liberty Videocon General Insurance Customer Care's response From: complaints
Sent: Monday, May 20, 2019 11:59 AM
To: aditi.[protected]@gmail.com
Subject: Liberty General Insurance Complaint Reference Number LI[protected]

Dear Ms. Misra,

We write with reference to your complaint registered on Consumer Forum and subsequent telephonic conversation you had with our customer service representative Ms. Sneha Pardeshi.

At the outset please accept our sincere apologies in this matter.

We acknowledge the receipt of your complaint. Your complaint no. LI[protected] has been registered with us.

We wish to inform you that our executive Sneha Pardeshi has been assigned to resolve your grievance. She will ensure that the resolution is communicated to you within 7 working days from the date of receipt of your complaint.

For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.

For our detailed grievance redressal policy kindly refer to the below link:

https://www.libertyinsurance.in/customer-support/grievance-redressal

Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility.

Yours Sincerely,

Customer Service Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/

Mar 08, 2019

Liberty Videocon General Insurance Customer Care's response From: Care
Sent: Friday, March 8, 2019 5:47 PM
To: [protected]@gmail.com
Subject: Liberty Videocon General Insurance — complaint not resolved and without resolution complaint closed

Dear Mr. Dube,

We write with reference to your complaint registered at Consumer Complaints Forum.

We wish to inform you that you have reached the customer care of Liberty General Insurance Company, hence we request you to get in touch with Videocon Consumer Electronics and Home Appliances customer service team.

You may register your complaint with Videocon Consumer Electronics and Home Appliances in the following ways:

· Customer Care Number:[protected]Prefix State Capital STD Code)
· Email ID: [protected]@vgmail.in
· SMS: SVC 53030
· Facebook Page: https://www.facebook.com/VIDEOCON
· Visit Videocon Support Page: http://www.videoconworld.com/support/

We trust that this clarifies our position in this matter.

For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.

Thank you for your association with Liberty General Insurance. We serve your insurance needs with complete responsibility.

Yours sincerely,
Sneha Pardeshi
Customer Care Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/

Feb 15, 2019

Liberty Videocon General Insurance Customer Care's response Dear Sir,

We wish to inform you that you have reached the customer care of Liberty General Insurance Company, hence we request you to get in touch with Videocon Consumer Electronics and Home Appliances customer service team.

You may register your complaint with Videocon Consumer Electronics and Home Appliances in the following ways:
· Customer Care Number:[protected]Prefix State Capital STD Code)
· Email ID: [protected]@vgmail.in
· SMS: SVC 53030
· Facebook Page: https://www.facebook.com/VIDEOCON
· Visit Videocon Support Page: http://www.videoconworld.com/support/

Yours sincerely,
Sneha Pardeshi
Customer Care Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/

Jun 20, 2018

Liberty Videocon General Insurance Customer Care's response Complaint has been registered vide Liberty General Insurance Company Complaint reference number LI[protected]