Lic — awaiting for money of surrender value amount of lic policy

Hi... I have surrendered my lic policy no[protected]... Have given all the documents duly filled along with cancelled cheque as asked by the santacruz west lic office on 15th april 2019.

As per the policy my surrendered value should have come into my account with 7 to 10 days.

As per my latest communication with their customer care... They have yet not processed/passed/raised for surrender of my policy to the concerned department.

Rgds,
Dharmendra pal