Lic — Delay in issuing LIC tech term plan policy

I have registered online to buy tech term plan through LIC website on 14.06.2021. The access id is[protected]. i have purchased tech term plan on 30.06.2021 and made a payment of Rs. 11838/- . The proposal number of policy is 10142. After that a Telemedical video calling was done on 02.07.2021. But after that there is not any update regarding my policy. I have not received any call for physical medical.
i have called customer care but they said they have not any information regarding online purchased pilicies and i am not able to get any information about my policy.
So now please issue the policy ASAP by following the appropriate procedure otherwise cancel the policy and refund the money.