LIC Housing Finance — Not returning our original documents and cheques after clearing the loan

Address:

530011

We have taken a housing loan from LICHFL loan a/c [protected] in 2010 and cleared it on 13 Nov 2015. On the date of our adjustment the out standing loan was Rs. 1, 44, 362.04 and the Interest was Rs. 372.00. When we have gone to clear the loan, the staff in Visakhapatnam - Gajuwaka branch told us to pay Rs. 2, 850.00 extra as "DOCUMENT RETRIEVAL CHARGES" which also we have paid. Then the Madam who was dealing with us told please contact after 10 days for your documents with your ID proof and last six month bank statement. We have gone after 10 days along with all documents bank staement, again she told that you bring the statement of the bank from which you have last paid the amount, to verify that the amount is debited from your account. I told yes the amount is already debited from my account on 13th Nov 2015. She told at least bring the MINI statement for that account. The next day we have gone with MINI statement of the last bank cheque. that day the Madam who was deleaing was not there, another staff told me that the mini statement will not do you have to bring statement from the bank. Though I have already submitted all the ID proof and bank statement with the Madam. Then I have met with the branch manager Mr MB Rajesh, he also not entertained us. Though at the time of agreement there was not mentioned that I have to pay Rs.2850.00 as " document retrieval charge" they asked and I have paid. Till now they have not returned our documents and we find the behaviour of all the staff of LICHFL Visakhapatnam- Gajuwaka branch very very rough may be we are not Telgu speaking. It is requested that please intimate that the "document Retrieval charges" is logical. Thanking you.