Lic India — Unable to receive my policy maturity claims for a long time

Address:

Nadia, West Bengal

I Prasanta Tarafdar, Policy no.[protected], SBI Kalyani Branch, Pin Code-741235, am unable to receive the designated policy claim.
My policy was signed with the above mentioned LIC Branch, the policy gradually got maturity on 28thDecember, 2015.
On year 2012 a loan was withdrawn by me by legally submitting my policy bond, which was later repaid within year 2014 by me. But unfortunately after my loan repay my policy bond was found missing. When the LIC Branch is contacted relating this issue, they declared me that the policy bond is taken or withdrawn by somebody else, the also couldn’t give me the proper identification of the person.
After my policy maturity a DV was sent to me by that respective branch on my address, and systematically it was submitted along with a blank check to LIC Office through me. Later, I was informed that it was not allowed or possible to retrieve a maturity claim without the designated policy bond.
I further contacted and conversed with Mr. Prabir Chakrobarty and the branch manager on which I was notified that I must either submit my policy bond or the notary certificate along with fir letter and other necessary documents in order to claim my policy maturity, and solve this issue. The papers were submitted by me on 8thFebruary, 2016 along with above mentioned articles possible in a hope to solve this issue and claim my maturity, but all in vain.
Rather I was suggested to create a NEFT, but I verified from that particular office that my NEFT was already created, I submitted it to Mr. Prabir Chakrobarty, and thus he assured me to gain my maturity claim with 2-3 days.
Currently after this incident, when I try to contact the branch manager or Mr. Prabir Chakrobarty, I am rejected rather ignored, further tries of conversing turn really very defying, but surprisingly they suggest they suggest me to make a new policy in order to get my old maturity claim.
I was again sent me again a letter on 11thFebruary, 2016 which again repeats to make a NEFT.
This has become really harassing and I have a government job and due to job compatibility I have to live out of the station which makes it impossible to converse with the branch regularly.
I would be highly obliged if you look into this matter and try to solve it judiciously or else I would be forced to forward this matter to the media. Please help me to retrieve my policy maturity claim as soon as possible.
You may also check my call records to maintain you surety through my number-[protected].
PH no.-[protected]
PH no.-[protected]