Lic — not paid balance amount after surrender of policy[protected]

Address:

Parbhani, Maharashtra, 411023

I surrender one policy in dec 2014. The surrender cost of policy rs. 25275.
Lic paid me rs. 10, 129 and balance amount not paid. Agent and co buy new policy of remaining balance amount without informing me.
I followup branch, but nobody response. Branch cut my phone and nobody talk in branch.
After so much complaints parbhani branch accept to pay balance amount. But still since 4 years, i not get balance payment.
I send mail to officers and zonal manager, but they ignore the mail.
I live in pune so can not visit parbhani branch.