Lic — rto complaint :- for renewal of license

Address:	New Delhi, Delhi, 110096
Website:	parivahan.gov.in

I have submitted application([protected]) for DL renewal via (https://parivahan.gov.in), which was expired in 2013, due to lack of information i paid Rs. 3450 as fee. When i visited of RTO office, RTO told me that my DL will not be renewed as DL expired 5 year back.Nor he was interested to help by sharing, how can i get DL, if need it.
if DL Cannot be renewed after expiry of 5 year, then why Online Application is accepting Renewal Application and Payments.

More over there is nowhere written that DL will not be renewed post 5 year of expiry. on Govt. website i.e (snapshot attached)
"http://www.delhi.gov.in/wps/wcm/connect/doit_transport/Transport/Home/Driving+L...⇄

WHY Incomplete information is there for Public.

Now as per wep portal https://parivahan.gov.in Money will not be refunded.

How can these type of Government web portal can have loophole like this.
There should be validation @ every stage before accepting payment and applications.