LICI — Complaining about not receiving my money back

I, Komal Agarwal, daughter of Late Ashok Agarwal, state that I have not been receiving my money back (survival benefit) with regard to my insurance policy which was made on 20th February, 1999 termed as *Children Money Back Assurance- Without Profits*. There has been three dues which I should have received on November 2016, 2018 and 2020 but the same is yet to be received. When I inquired about it, it was found that the death claim has not been admitted and consequently the status of the policy could not be changed from 71 to 61 due to which there is a failure on their part on issuing my moneyback. I have already submitted all the required documents several times including the NEFT details, the Death Certificate and the policy document but there is no reciprocation from their side, hence
I need an urgent reply to my query which has been continuously delayed as I am in deep financial crisis. I should have started to receive my dues since I was 18yrs old and now I am 23, still, I haven't received a single due. Please consider this urgent and help me with it.