Lido Learning — I have been chasing for my hard earned money since October 2021 no refund till date.

Dear Consumer Complains,

I have been chasing for my hard earned money since October 2021 no refund till date.

Parent and students please no not get carried away like we did and do not enroll with Lido Learning like we did as this is a fraud company once you pay up there is no way your hard earned money is coming back.

After taking the free classes from Lido Learning, we were invited for Zoom call on 24th October 2021, where the Lido learning team wanted to ask us to buy more classes for our daughter Megan . We were told by the Manager Shivangi (mobile no [protected]) who claimed that she earlier worked at Biju before coming to Lido. that you can ask for a refund anytime within 15 days and the refund would be done immediately no questions asked.

we then did a payment for Lido Learning of Rs 19000/- on Shop Se via my credit card.

Unfortunately there was an emergency in the family . and we needed money.

Hence we placed a refund request was placed in the parent super app on the 28th October 2021 just 4 days after we had enrolled

After the payment had been done the Manager Shivangi (mobile no [protected]) refused to even pick up my calls and we also sent many SMS messages and what’s app messages but no reply to help process our refund request.

Till date I have not got any update regarding the refund.

Moreover there is no customer service at all only an AI chat bot app on what's App no +[protected] and even if we manage to get someone to chat and we ask for a refund there is no reply.

I also have tried calling the customer service no +[protected] which is always busy/

I have been chasing for my hard earned money since October 2021 no refund till date.

waiting for a solution for the same.

Regards

Keth Ferreira