Lido Learning — Lido learning

I enrolled my nephew to lido learning in the month of April 2021. We stopped taking classes in the month of july 2021. On 26th july 2021 i officially called them for discontinuation.

In the month of august they deducted the fees from my account. I called th for deduction clarification. They told me that they have not taken any fees, th amount has been taken by bajaj finserv.

On that they i came to know that they have taken educational loan on my name from bajaj finserv without my consent. I have whatsapp chat that they asked me for my documents like Aadhar, pan card and my photo by saying that they need these for creating student portal. I gave them all these and passport size photo. Then they said they need my selfie for the same. I gave my selfie too. Later on in the month of September again the amount got deducted from my bank account. I asked lido people that when we are not taking the classes than why they are charging the amount. They said thta they will refund the amount and they have raised the request for pre closure of loan. On 30 th September 2021 finally they raised the loan closure request after so many calls and arguments.

Now it comes to bajaj finserv

They told me that they will refund the amount once the loan will be cancelled.

As they have just got the request from lido so it will take time for closure.

Intentionally everyone was delaying.

Again after so many follow up and calls finally i got the mail for closure of mail in the month of October.

Now it comes to refund :

I asked them for refund they said it will be credited in your bank account within 5-7 business days.

Its been now December 2021 .. i didn't got my refund.

And now they are saying that they wont refund my amount as they have a process to refund to those only who raise loan cancellation request in just 4 months of taking the loan.

Now after so much calls nad follow up i ended up with empty hands.

I want to ask the concerned authorities
Why bajaj finserv approved Loan without my consent nad signature its a total fraud.

Secondly when i discontinued the classes on july, than why they delayed in Loan cancellation and why the charged me the fees for the month of july august nd September.

Is there anyone who can help me with this matter.

Note:

I am attaching screen shot of whatsapp chat that how lido learning has used my documents for loan. They asked me for student portal and submitted the same document for loan.

Secondly how bajaj people approved this loan without my consent and signature.

When i have not taken this loan why then why they are not returning my amount. Why they charged me for august and September when we discontinued in the month of july.

This is really a mental torture. A kind of harrasment.

My nephew parents (both mother and father) are deaf and dumb thats why i was paying his fees.

Thanks