Lido Learning — Refund amount not provide

Dear Team
I have taken coaching classes from lido learning for my daughter. But due to some personal reason we have stopped taking classes and inform to lido team for further processing for my refund and stop my future emi. Refund request already approved approx 3 month back but still I have not receive any refund amount and my Emi still debited from my account even we are not taking any classes.
Lido learning team not responded me properly
Kindly look into the matter