Lido Learning — Refund

Dear Sir / Madam,

Thanks for this platform where we can raise our complains against unethical businesses and public cheating.

Lido Learning is completely unprofessional firm with complete intention of cheating people even though, they are into education.

I will explain the incident in detail here :-

Their Sales team member ( I am even keeping some courtesy by not taking her name here in public but they don't have any), contacted us and spoken big about their teacher and quality.

We took up the course and paid by using Bajaj Finance. We made it very clear to her that if we are not liking the quality of delivery, we will not continue. She confirmed that whatever money will got deducted from our Bajaj fin, will be refunded completely and EMIs will stop with guarantee.

After first class only, we have seen the quality of teacher and did not want to continue and started contacting her for refund.

It is now more than 2 months and I have written so many emails. Neither she picks the call nor she replies to any emails.

Secondly, this company does not have any customer care number. They have wats up number in which I have interacted so many times. Their general answer is " Your refund is approved and you will receive email in 24 to 48 hours" in some reply, they say " I will receive email confirmation of approval of my refund in 30 minutes"

It is now more than 2 months, neither I have received refund or even the email from them.

I even can not stop my Bajaj EMI because this will affect my own financial score.

This is the way, this company fools people. I can see so many complains on same and seems like company continues to do the same with all people.

I request the competent authority to look into this matter and take immediate action. Each one o[censored]s who has this concern or any other, should get solution.

Regards,
(Parents)
Basina Ravi Prakash Rao
Soma Keshri

Child Name :- Basina Aarish Rao