Lido Learning — Regarding Refund

Address:	Mumbai
Website:	Lidolearning.com

Dear Sir,

I have enrolled for my Two kids with Lido Learning and paid total amoutn in advance for 12 months. With their initial email, there was cancellation policy with refund, if we discontinue. As my kids and we are not happy with teaching and we have conveyed to discontinue her classes from immediate effect. It has been almost 3 months now and we are yet to get our refund.

After my notification to discontinue the classed, for few days, no one from Institute was picking up my call and getting only one reply from Customer Care that some one will come back to us or matter is been escalated. Still no one came back to me and even no refund process is initiated by them.

I have serious complain for Lido Learning and cautioning all the parents to make sure to pay only after you have positive experience with their online classes. My personal experience is not that good. These people will call you multiple times at the time of enrolment and arrange demo classes with good tutors. After enrolling and making payment, this may not be true. Secondly, after I discontinue the classes, none of them have picked up my calls or responded my calls, which is very unprofessional approach of Lido Learning.

I hope, with this complain, I expect my refund soon and other people will not experience such bad experience...