Life Insurance Corporation of India [LIC] — Death claim - Succession certificate

Respected LIC Team and Indian Gov

My name is Roopa Navneeth, I am working and stationed in United Arab Emirates. Lat year 24 Sep 2020, My Parents Late Mr. Ravindranath Nair (Father) & Late Mrs. Pushpa Ravindranath Nair(Mother) passed away on road accident. My parents were settled in Delhi. They both have got LIC premium.

I have an only Sister, Her name is Pooja Nair. She left her job from UAE and stationed at Delhi since this incident has happened.

For Mr. Ravindranath Nair death claim we approached our LIC agent Mr. Dileep to submit the papers at his branch which falls under _____. This was submitted and we received the receipt of the same on 22 Jan 2021.

Due to covid we understood the delayed caused and didn’t follow up. During June onwards we tried out best to follow up with LIC agent Dileep and LIC online portal, after waiting long 2 months we got to know our documents which was submitted go t misplaced and we are now asked to re submit the document.

For Mrs Pushpa Ravindranath Nair My sister visited the branch to enquire about documents required, we collate the same and the day of submission The authority lady said I will not accept your paper/documents with out succession certificate – Which she never mentioned earlier during enquiry. Even for our Fathers death claim we had only submitted legal heir certificate.

To the respective team who read this mail, Unfortunately me and my sister lost our parents and were so devasted. Though we are married our In laws stay in Kerala, We don’t have any relatives in Delhi to support us. I stay in Dubai with husband and 3 year gold daughter, for me with all current restriction its very difficult to visit India. My Sister and her husband are doing the best get done with documents and submission. After all tis struggles, when we are been rejected saying our documents are missed and all unexpectable excuses really put me to write this mail.

I really have complaint against the LIC Agent Dileep, and the branch people who misplaced our documents and the lady who has no respect to talk with customers. She was extremely rude and arrogant.

Now about to two years passed to this claim they have asked us to submit succession certificate, which will cost 50k iNR per deceased.

I regret my parents having LIC for there lives.