Life Insurance Corporation of India [LIC] — Declined to credit the amount

Address:

Lic office Pathanamthitta Kerala India 689645

Hi Sir/ Madam
My son Raziq Shaji has a LIC Policy and it matured when he turned 18 yrs, he has approved an amount of Rs 50000/-and it is not credited in his account as his name is changed. Currently he is in Australia and he has a legal name change certificate from Australia, and I am happy to provide that certificate. But the office in Pathanamthitta, Kerala, India, are not accepted that certificate and they declined to proceed the amount to his account.
Previous name of my son . Muhammed Raziq Shaji
Current name. Raziq Shaji.
Policy Number.[protected].
Kindly check these details and please do the needful.
Kind Regards
Sheeba.