Life Insurance Corporation of India [LIC] — Fraud in name multiple policy to consumer

Hi Team,
I got call on about lic policy details and said to me that if I do a policy of jivan labh of 40000 annual premium, u will get term insurance free of 25lacs. Nothing has to be paid for it and it will run parallel.

I was convinced and took in leiw of both doing in one premium. They were looked genuine and explained as well on call and WhatsApp.

After completing formalities, I paid for jeevan labh policy, they said after getting policy doc only they would be able to start for next . I waited for policy bond etc.
As I got docs to my address, i started asking for term insurance and my (something like agent code)code to be generated and set to against my policy, which they claimed at the beginning.

They replied about medical test, and we were ready. After few days they started ignoring my msgs on WhatsApp and ignoring call as well.

Slowly it turns to weeks to months now. Last month I sent mail to lic customer care. They told there is no such offers.

I raised this issue to take strict action to agents who dups people like me and take advantage. They asked about proof, but I don't have anything beyond call and WhatsApp chat.

Tell me what to do.
Can you do something on the base of WhatsApp chat msgs and mobile no and agentcode. Agentcode is main identity behind this. If you like, I can put up here.

One more thing, since it's already few months, if nothing happens on this ground, max to max I ll continue this policy 3 yrs, which is standard to leave policy unattended till the maturity. That option I have if nothing works out.

Hope my stands r clear, one more thing I have been ur customer for long time now. Till now it has been good but this happens. Plz take a lesson and check out these kind of fraudsters. Internal fraudsters are one of great leakage for any organisation, which not only ruin ur reputation but can lead to trust damage and legal crosshairs as well.

Please take care of rotten apples.