Life Insurance Corporation of India [LIC] — haven't received the money after the policy has matured

Address:

15 John Monica House, Opp. Baba's apts., LBS road, Kurla West

This is with reference to my
Policy number[protected].
On the 23rd of june 2020, i had personally come and filled the form as my policy mature date was 09 jul 2020. I had clearly mentioned that i would like to receive the whole amount as i am jobless and need money for my mother's surgery. Inspite of that i received a call from ms. Asawari asking me to fill up the form.
Request you to please look into it on urgent basis. Your service is taking longer than expected.