Life Insurance Corporation of India [LIC] — lic bond not issued

Address:

Hyderabad, Andhra Pradesh, 500083

Policy number[protected]

The bond for the above policy number was under loan.
Today i. E., on 21st august 2017, we made a payment against the loan and asked the cashier for the bond.
That person has asked my mother to come back tomorrow to collect the bond.
She has traveled all the way from another town which is 40km far from the lic office. How can she come back again.
We are asking for our own bond. Not some one else's. What is their problem in issuing the bond. Before taking a policy they promise that the organization is customer friendly. But now they are behaving as if they are doing us a free service.