Life Insurance Corporation of India [LIC] — Lic fraudulent activity

Address:

Kasba,kolkata

This is with reference to my recent visit to LIC Branch: Kasba dated on 11/11/2022 to foreclose the Loan A/c:[protected].

Outstanding loan amount was 1, 44, 802 Rupees for which i have provided SBI Cheque However, I have been asked by Shruti to pay additional 2500/- Rs. plus 18% GST, 2950/- Rs. in total as a document retrieval amount along with outstanding loan amount, which was paid as a CASH(Please find attached file for evidence). Further, I was asked to contact her after a month to collect the Loan Closure related documents.

Now, the concern is that, when I contacted her back after a month to get the date to visit the branch again to collect my documents, I was informed that there are no documents available with LIC related to my loan A/c:[protected].

Hence, I have requested her to return document retrieval money, which is already deducted from me. But, she carelessly refused to return the money back and asked me to escalate the matter without solving this issue.

So, I would like to escalate this further and would like to ask you, if there is no document available with LIC then why have I been charged extra money stating documents retrieval charges?

Moreover, if the money has been mistakenly deducted then why I was denied to refund the same?

Is this the way LIC deals with their customers and collects money unethically?

Please arrange a refund immediately and also, provide the loan closure confirmation which is still pending.

Hope to close this in a professional way.