Life Insurance Corporation of India (LIC) — Non settlement of insurance amount by asking unnecessarily documents

Address:

Dakshina Kannada, Karnataka

We have claimed an amount of approx. 17, 000 of the insurance in the name of B.K.Vasudev and the nominee is his daughter Sagarika jain. After his death our agent informed that we can claim the amount. We had submitted the documents twice through courier as we stay out of Karnataka but they said that they will check and get back to us. But they didn't even help us 1%. And then with the help of our branch agent, we have submitted all the forms with other documents which was informed to us. But the shocking is till now its not settled n its been 5 years since our father's death. And now we get a call from the branch asking for an additional non sense document I.e a consent letter from my father's mother. My question to that officer who called was why do they require that letter when she is not in the picture at all and her answer was... That's the formality. Is this how they give service.. Its as good as saying indirectly that they will not give the money to us.