Life Insurance Corporation of India [LIC] — Not issuing loan and careless behavior of employees

Today, My father and I visited LIC office Rajam Branch Srikakulam District Andhra Pradesh branch to get loan based on my father's LIC Policy.

The employee in loan section did not turn up for more than 30 minutes because he was in meeting along with branch manager. My question is who schedules meetings in office hours when there are more than 10 customers are waiting for him? Then the employee finally turns up and declined to issue loan to my father because there is no agent signature.

My father policy is in LIC Hyderabad office and the agent is also in Hyderabad office. We tried to get loan in LIC Rajam office. This is our home town. Why does LIC need Agent sign to issue loan?

Further, we got to know about all this after waiting for more than 30 minutes. Total waste of time. Total inconvenience. Hope you look into this and provide a resolution.