Life Insurance Corporation of India (LIC) — Policy Documents or premium payment receipt not received and the Jehanabad branch manager is irresponsibly taking the matter lightly

Life Insurance Corporation of India [LIC]

Life Insurance Corporation of India (LIC) — Policy Documents or premium payment receipt not received and the Jehanabad branch manager is irresponsibly taking the matter lightly

R Rouhan from Kolkata, West Bengal

Dear Sir, Two years back I had taken a 10 year Bima Nivesh policy through your LIC agent Mr. Bhavesh Chandra Kshyap (working with Jehanabad Branch, Patna-1 Division) with a starting premium of Rs. 100, 000 yearly. At the behest of your LIC agent the amount was paid to your agent' account as LIC doesn't accept first premium by cheque according to him. But till now I have not received my policy documents or the payment receipt. Upon inquiry from your branch manager at your Jehanabad Branch I came to know that he has no information about any such policy and is not responsible for the misdeed of the LIC agent. I have all the evidences of payment to his bank account as well as recordings of telephonic conversation with your LIC agent Mr. Bhavesh Chandra Kashyap in which he has admitted that he has already deposited the premium with LIC, whereas your branch manager denies it. In above mentioned circumstances, I'm left with no option but to file a consumer case against LIC and your agent for recovery of this money with interest as LIC doesn't make any endeavor to make their customers aware of procedures for payment of first or any subsequent payment of premium to LIC and taking advantage of this your agents claim that they are authorized to receive money on LIC' behalf. Later on these unscrupulous agents dupe your customers and you watch all this as mute spectators just as your branch manager. However, I'm still looking forward to resolve the matter amicably which will save the face of your branch, division as well as the brand name LIC. I will choose not to take the matter to consumer court strictly on following two conditions. 1. LIC or your agent return my money with interest. 2. LIC takes punitive action against such errant agents who mislead and cheat your customers. Awaiting yours on an urgent basis as I'm running out of patient. Best regards, Roshan Kumar Sharma, Mob: +[protected] Vill: Khaira, PS & PO: Tekari Dist: Gaya Was this information helpful? No (0) Yes (0)
Sep 21, 2015 Updated by Rouhan Please find below mentioned idiotic reply from LIC. The agent is lying it is evident. But why the jehanabad branch manager is shielding him. Why would I give money to an LIC agent for purpose other than life insurance? He is not my father in law. He had submitted the proposal for LIC but didn't deposit the money. I know at least 3 more persons he has cheated. I have all the evidences including recordings of telephonic conversation but the branch manager is not interested in that for reasons known to him only. If he wants to escalate the matter I will make sure he gets his lesson. Meanwhile IRDAI had called and has taken cognizance of the matter and they too are investigating the matter from their side. This time I'll not let him get away Scott free. Best regards, Roshan Kumar Sharma ▼ Hide quoted text On Sep 19, 2015 1:57 PM, "customerzone_patna" wrote: > > Dear Sir, > > plz. go through the reply mail by Jehanabad Branch. > > In case you need to furnish any further information for resolution of your complaint you may please walk into our Customer Zone at 1st Floor, BSFC Building Fraser Road Patna. You may also call us at our info center number[protected] for BSNL users). > > Your relationship with us is highly valued. We look forward to serving you to your satisfaction in future. > > > Thanks and regards > TEAM > Customer Zone > DO-1, Patna > ___________________________________________________________________________________________ > ________________________________________ > From: bo_51H > Sent: Saturday, September 19, 2015 11:33 AM > To: R Kumar > Cc: customerzone_patna > Subject: RE: Policy Documents or premium payment receipt not received and the Jehanabad branch manager is irresponsibly taking the matter lightly. > > DEAR SIR, > > WE HAVE CONTACTED THE AGENT AND ASKED THIS MATTER > HE SAID THAT HE HAS RECEIVED THE MONEY BUT NOT FOR THE POLICY > FOR OTHER PURPOSE HOWEVER WE HAVE ASKED HIM TO REPORT OUR OFFICE > AND EXPLAIN HIS POSITION > > BR MANAGER > JEHANABAD
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