Livepure — Inconvenience of service

Dear Livpure Customer Support Team,

I am writing to raise a serious complaint regarding the extremely poor service I have experienced with my one-year monthly rental water purifier membership.

I paid the complete membership amount for one year, trusting that the purifier would be delivered and installed promptly. However, it has been almost 10 days since I made the payment, and although the machine was delivered 4 days ago, the installation has still not been completed.

After paying the full amount, I am extremely disappointed with the lack of proper service and communication. I have repeatedly tried contacting your customer support and installation team, but I am not receiving any proper response. Calls are either not being answered or I am not being provided with a clear resolution.

The installation of the machine is entirely the responsibility of Livpure after accepting the membership payment and delivering the purifier. It is completely unacceptable that I have paid for the service but am still unable to use the machine.

Because of this delay, we are forced to purchase drinking water from outside every day, despite already having paid the complete membership amount.

If I am facing this level of difficulty even before the service has properly started, I have no confidence in continuing the membership for the remaining period.

Therefore, I am formally requesting:

1. Immediate cancellation of my one-year membership.
2. Pickup/return of the purifier delivered to me.
3. Full refund of the entire amount paid by me.
4. Refund of the amount along with applicable interest and/or compensation for the inconvenience and loss caused due to the failure to provide the promised service.
5. Written confirmation of the cancellation and refund timeline.

Please treat this matter as a serious and final complaint.

If I do not receive a proper response and resolution within a reasonable time, I will have no option but to escalate the matter to the appropriate consumer authorities/Consumer Commission and seek the refund, applicable interest, compensation for the inconvenience caused, and any other relief available to me under consumer protection law.

I have already paid the complete amount and have been unable to use the service due to your failure to complete the installation. I therefore expect Livpure to take responsibility and resolve this matter without forcing me to make repeated calls and follow-ups.

Please consider this email as a formal request for cancellation and refund and provide me with a written response at the earliest.

Regards,
Venkateshwara rao Kamineni
[protected]
date of payment :24/08/2026