I am writing to bring to your attention a distressing incident involving fraudulent transactions on my ICICI Visa Platinum credit card with the card number [protected]. The unauthorized transactions occurred on 10/01/24, and the details are as follows:
1. First Transaction: Rs 5284/- at Locon Solut
2. Second Transaction: Rs 66001/- at Locon Solut
Brief of the Event:On the aforementioned date, while searching for accommodation at Lemon Tree Hotel in Jaipur on Google, I came across hotel details with a contact number +91-[protected] for online booking. I inquired about the booking details, and a person claiming to be from the reservation desk, using that number, informed me that if I have an ICICI credit card, an additional 20 percent discount would be offered.
This person initiated a reservation booking and generated a payment request for Rs 5284/-. Subsequently, he informed me of a deficit in GST charge amounting to Rs 10/-. Another payment link for Rs 10/- was generated, and I was asked to share the OTP. Unfortunately, I received a message confirming a charge of Rs 66001/- at Locon Solution. It became evident that I had fallen victim to an imposter and fraudsters.
I immediately contacted the ICICI helpline to request a hold on the transactions. However, it took nearly 20 minutes to connect with customer care.
I am reaching out to ICICI Bank with a plea to take immediate action to hold these unauthorized transactions and save me from further financial loss due to this fraudulent activity. I trust that ICICI Bank will investigate this matter thoroughly and provide the necessary assistance in resolving the issue.
I have attached the relevant documents, including transaction details and communication screenshots, to assist in your investigation. I request your prompt attention to this matter and appreciate your cooperation in resolving it at the earliest.
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