Longway — Nonworking Gas Gyser

Address:

Globe enterprises Bawana, Delhi-39

To, Longway Customer care
On November 2021 i ordered Longway 7 Ltr. gas geyser(Sold by Globe Enterprises Bawana Delhi) through Flipcart (Invoice and geyser photo attached). However after only three month geyser is out of order since 14 February-2021 and not switch on. I raised a verbal complain on 16.02.2022 on the phone of concern customer care. In customer care a lady worker suggested to resolve the complain and to replace the Battery in geyser immediately. But after replacement of Battery the geyser is not working. In this regard i again complain Longway customer care and request to send a geyser service man to repair it but she refuse and again suggested to talk senior complain officer. when i contact senior complain officer he intimated that due to bad health i am out of office. In Monday you again call. After some few days i contact customer care and manage to call senior complain officer. Senior complain officer advised that no service man will go your address to resolve the problem and only replace the defective parts of geyser through courier. He again advice that to manage a local geyser technician to check it and after that defective part of geyser may be replace through courier.(When i call a local geyser mistri/technician i intimate Longway customer care again.Geyser mistri/technician suggested to defective part to repair/replaced . Photo of defective part attached also . Now I am sending two defective part of geyser to you through Courier as per your instruction. I again request to kindly resolve my out of order Longway geyser problems for functioning it.
Yours Customer
Sanjeev Prakash
Meerut. phone: [protected]
Email:- [protected]@gmail.com
Adress: M-640, Mandir Wala Park, Pocket M, Ganga Nagar Meerut(UP) PIN: 250001