[Resolved]  Loop Mobile — monthly auto renewal pack activated still balance gets deducted for internet usage.

Address:

Mumbai City, Maharashtra

dated -29th jan 2014. Dear sir, I milky sangoi bearing loop no as [protected].I have been using an auto renewal pack for Rs.57 valid for 25 days which was activated on 27th jan at 20.15 pm for which i was sent confirmation sms.After which i was holding balance of Rs.290 something after deducting for activation.hence after for each and every usage of internet session i was charged stating that 0 kb.left. To this i asked to launch a complaint which was not done by the executive on 28th jan 2014 at 3.30 pm.And was asked to use internet for no charge will be levied according to system updated.Again facing the same problem of balance deduction called 198 spoke to Mr.Harpreet at 4.25 pm, then to Mr.Shreyan at 7.45pm a complaint was launched for the above after struggling for the mental torture stating that complaint no will be sent to me via sms. Which till the day has not come to me by any mode of communication.Again spoke to Mr mohamad complaint no- doc e[protected] at 8.00pm was given to me assuring me to forward the above matter to their seniors and resoving it within 3 hours and returning of my balance deduction would be done.But still not done till the day.So finally nothing has been done to help me out, giving me mental torture, not able use my net inspite of payingand harassing me unnecessarily.I would like to go to consumer court to take further action. yours faithfully, MILKY SANGOI.