[Resolved]  Loop Mobile Mumbai — Suffering for silly mistakes done by mobile company officials

Address:

Mumbai City, Maharashtra

Resp. Sir/Mam, I am using mobile No. [protected] from year 2006 of LOOP MOBILE. It is on my name. But two years before I converted the service postpaid to prepaid by submitting new document with my service ID cards copy. The No. converted to prepaid. Today I went to Loop Gallery situated at Md. Ali Road, Mumbai to get a microsim, but the official told me that the card is not on my name, but address is same. The official showed me name on system, and I found that there is typing mistakes done by Loop Mobile company officials. I showed my ID card, Aadhar card and driving license to the official, but he advised me to convert the number to postpaid again so that verification will done again and I can convert the number to prepaid again after 3 months. I want to know that if any spelling mistake is done from mobile company officials, why I will suffer for this all. It is the company’s responsibility to search and verify the documents and correct all mistakes done by company. I called on 198 and spoke with Vigilance officer of your company, but he also advised same as above. (wide DOC-SR[protected] I am still using another postpaid number [protected] purchased with the card. However I don't want to submit anything again and correct all mistakes done by Loop Mobile company with verifying my old documents. Please look into the matter, so that I can collect a fresh microsim card for my new mobile.