Loop Mobile — pathetic service and false commitments

I am really disgusted withe the service. You guys have cheated me and you are a fraud. All you want is to take money from me. I have spoken n number of times with regards to the billing plan which i was given in the year 2010. I have been using this plan ever since. none of your documents that i have which is your bill that i receive on a monthly basis talk about this plan expiring after a year and then you charging me on a monthly basis. and likewise i had two years of this plan being renewed for me. but last year in 2013 you changed my plan and started charging me 125 as a monthly rental which is not acceptable. i have called n number of time but your not so smart reps always try and convince me. the last rep that i spoke with was a lady with whom i spoke and she said that she will be reversing all the charges and activating the 777 bonaza plan for me. As per what she said the plan is activated however the amout is not being refunded for the months where you cvharged me 125. More surprisingly when today i spoke to your rep names sohail he was rude and i asked him to cancel the 777 on the a/c and as im not going to use the service any more you give me another shocker that the amount is non refundable. im so disgusted with your service. i expect a reply to this email im next 7 days where if i dont get a reply i certainly will cancel my services with you. Regards, Manmeet Singh[protected]