[Resolved] Loop Mobile — wrong billing

jeetu4444

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I have been with loop since many years now...normally my bill never comes more than 1500 rs...I have always travelled abroad using the phone for very little calls my bill has come around 5000 to 6000. This time I travelled to Dubai on 24th may 2014. I just landed and my data service was on only for 10 mins...I switched it off then...I received few calls thru out the day about 5 mins of incoming calls... Then on 25th may my phone had no signal...I made my office staff call loop and they said I crossed my limit of 16000 rs that's y my mobile is cut... I was in shock how can in not even 24 hrs my bill became soo much just to note my phone had no whats app no bbm or any mails...then after I return to Mumbai my bill has reached 21000 rs..which is not possible. I have paid 13000 rs to activate my line but still its not...they said my bill got generated on 4th june 2014 but still there is no bill. iam sure there is a mistake from their side and I want my bill corrected and refund for extra I have paid. mobile no [protected]

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Aug 14, 2020

Complaint marked as Resolved

Loop Mobile customer support has been notified about the posted complaint.

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Comments

pranjalbiile

from Mumbai, Maharashtra

It is very bad experience of your service. Whenever i recharged my loop mobile no, you just cut my bal within 1 week.
On 19/06/2014 I was recharge by voucher of 120.00 Rs. on 23/09/2014 my bal is only .19 paise how it is possible?
On 23/06/2014 i talked with yr mobile assistant he was told within 2 working days we will refund you but till date my bal
is not refunded by you, what is going on I just know this is many times happened with you. I really very upset with yr service
I also suggested to my friends, my family members Pl. never use Loop mobile.

My Mobile No. Is [protected]. Hope I will positive result.

ronak123

from Mumbai, Maharashtra

This is regarding a wrong billing against mobile no. [protected] for the period 14th may - 14th june.I had used 90 percent of my mobile packet data and i had got a message from loop that my 90 percent usage is over.But when i checked my unbilled amount the next day it was showing 3490 even though i had stopped using the internet after getting the message.I visited loop gallery and showed them my usages too.I request you to kindly look into the matter and make appropriate changes in the bill.Thank you .Shyamsunder Ramdev Kasat.