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Lootle — Online purchase - Product not delivered

I have purchased 3 jackets on Loot le website
date: December 23, 2023
Confirm order number: #3005
I have also mailed them, asking about the product but have received no reply.

https://loot-le.com/[protected]/orders/33074280a7c4036163af788bcbcf60d3

I want a Complete Refund of my amount paid
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