Lotto Sport — Fake product /quality issues

Address:

C/o naveen cable centre, Mohalla shivpura, ratti ka kua, Near police post,Kedal gunj

A certain standard of quality is expected by a customer while purchasing from a branded outlet just as lotto but I have purchased items from a lotto outlet in Alwar Rajasthan and all I have got with the purchase is huge disappointment from quality of the products received as well as no response from their head office and customer care regarding the solution to the problem raised.

I have made multiple purchases of about 10k in Nov/Dec 2022 and wore the items once since then and without a wash all the items have now have lint and pill fiber all over it. The entire outfit is filled with such pill fibers visible with Naked eyes making it impossible to wear.

As a concerned customer when I went back to the store they informed me that they have to send the item and item pictures with complaint to the head office for approval and it's been over 2 months now since this info was shared and there has been no response from their end. Even they have the product with them since January and everytime I check with store all they have to say is they can't do anything till the office approves.

This issue has been raised and is piled up by them for over 2 months now and we haven't received any response /update as of now.