Lotus Herbals Pvt Ltd — Ordered a product of combo pack on 18th April 2021..have not received yet

My order ID #LH-31432 has not been delivered to me yet.It is a prepaid product. So if they are unable to deliver it that refund me the amount.The blue dart tracking number that they had sent, is invalid, that is [protected].
Kindly resolve my issue. I had sent so many mails to their mail ID, and also called them at their customer care number. But had not got any response from their side.
Menka Sharma