LT Online Store — customer support/unprofessional company

Hi, i ordered a software to be delivered via email. Their support staff said it would take 1 week. They must be kidding about time for software delivery. They are worst support guys ever i faced. Looks like company owner don't care. Further when i asked for refund, they said they will deduct 5%. Seriously? They are big thieves and can just do business like this and cheating customers. These kind of online shops should be shut down by authorities and proper actions should be taken against owners of such companies.