LT Online Store — order pending and no response from lt online store

Address:

Lt online store, Gr.17, Podar chamber, Store lane, Near RBI Bank, Fort, Mumbai 400001

Hi, had placed an order on 21 may 2020 (Order no. #[protected] for
Tp-link uh400 usb 4-port external hub, usb 3.0 costing रु 913.32

The payment was made upfront by credit card. I understand it was covid situation earlier in may/june 2020, but now with all online services back on track there is still no update on my order beyond "processing".

I have tried to called them several times but phone is never answered by their representatives (Phone no. :[protected];[protected];[protected]. I have also emailed them several times but they have not responded to even one of the emails (Email :[protected]@ltonlinestore.in)

I am also providing you the mailing address of this company (Lt store online) it may be helpful for pursuing this issue:
Lt online store
D. M. Dhadhi (Chief executive director)
Gr.17, podar chamber, store lane, near rbi bank, fort, mumbai 400001

I hope you will solve this issue soon.
Thanks much.
Deepa kakkar