LT Online Store — Ordered items not received

Address:Ltonlinestore.com

I have two orders pending. The first is ordered on 24/05. I am waiting for product to ship. Not yet happened. I understand due to pandemic there is delay. But the company should define time and most, should pick up the customer care phones.
I am attaching photo of the order status here.
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    LT Online Store Phone
    +91 22 6635 6666
    +91 22 6631 5555
    +91 22 2265 5555
    LT Online Store Address
    Gr.17, Podar Chamber, Store Lane, Fort, Mumbai, Maharashtra, India - 400001
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