LT Online Store — Product not sent/Not attending calls/Not replying to e-mails

I ordered an Epson TM-U220D-698 printer through order number #[protected] on 19th January, 2022 and made full payment towards the same. My order has been stuck in processing state since that day. Neither have I received my order nor are these people replying to my e-mails or answering my calls on the numbers given on their contact us page.

My bad that I did not do a simple review of their website before making the payment and ordering a product. But now that I have done, it seems a fake website/company and the internet is full of complaints against them.

Since they have charged GST for my order this dispute comes under the ambit of Department of Consumer Affairs India under the Goods & Services Tax. I am not backing down till I have had this settled with them in or outside a consumer court.

All prospective customers - beware of this website ltonlinestore.com! Just make a search 'ltonlinestore reviews' on google and you'll see for yourself the horrifying reviews it has got. It's big SCAM and the department of consumer affairs should act immediately on them.
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LT Online Store customer support has been notified about the posted complaint.
Feb 02, 2022
Updated by Babs1979
I finally received the delivery of order no.[protected] yesterday but with the following anomalies:

The MRP mentioned on the box is Rs. 13, 999/- (picture attached) where as I was charged Rs. 14537/-. Mind you, shipping of Rs. 207/- is separate. This is against the law and calls for action with the GST council and consumer court.

Also, the item is 2 years old, as mentioned on the import date.

Further, the contents of the box had these items missing:
a) Power cable x 1 no.
b) Ribbon cartridge x 1 no.
c) User manual x 1 no.
d) Driver CD x 1 no.
e) 3" Paper roll x 1 no.
This is deficiency of service and goods and again calls for action within the ambit of consumer courts.

DO NOT BUY FROM THIS STORE, IT"S A BIG BIG SCAM.

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