LT Online Store — Regarding payment deducted from my account on[protected]

Address:

4/53 A.H. WADIA BAUG,

I had made a pyt of Rs. 9208.72 online using your website to order 2 Nos. HP 88x Toners for which I had spoken to Mr. Divyanshu.
Onmaking pyt for a brief moment I got Payment successful Transaction Ref ID:[protected] for which I have a screenshot luckily. After a few seconds of payment successful got Payment Failed due to Gateway Error. My Bank statemnt is showing pyt deducted since[protected]. I have written several mails to Mr. Diyanshu to which he is saying pyt is not received from his end. If so then why is my payment not reverted back. I have asked him to forward me the Transaction details for the Reference number mentioned so that I could show it to the bank. But no one is reverting. Your office Numbers are keeping on ringing and no one is reverting back. Please do call me after reading my mails sent. Expecting some solution aspa.