Lucknow University — B.ed 2021 counselling fee 5000 is not yet refunded.its been 1 year

Address: Lucknow

Hello Team,

After the U.P B.Ed Entrance Exams 2021 Counselling, I paid Rs 5000 as counselling fee . As per the process, I was supposed to receive the amount as refund since the college, I opted was not allotted to me .
I am attaching the screenshot of the same. Kindly resolve the issue as it's been around 5 months . Please look into the issue and help me out.

Name : Swati Gupta
Registration Number : BED[protected]
Roll Number : 80035048
Email ID : [swati.iec1216]@gmail.com
Payment Transaction Number :WHMP[protected]