Lucknow University — refund of online counselling fee

Hi,
I have applied for b.com hons. And went through online counselling procedure whereby i have submitted rs 3200 in favor of counselling where rs 200 is for registration fee and rs 3000 is counselling fee which needs to be refunded, once the candidate didn't allotted the seat but in my case neither i have been allotted any seat nor did i receive my refund of rs 3000.

My registration no - [protected]

Kindly let me know when will i get my refund back and please resolve my query as soon as possible