Lulu And Sky — defective boots

Address:	New Delhi, Delhi, 110044
Website:	[email protected]

I have placed an order for boots amounting 1777 in sale then have received defective shoes which was not coming in my left foot and material was not good still i made one attempt to check the size for exchanging. I made my mind to return it but the return option was not active on website then called customer service that want to return it as not coming in my left foot and she made an option active on website for returning. Thereafter shoes was collected and returned back to me stating dirty. I'm shocked which i can't wear in my left foot how it got dirty. Fake brand using such selling tact for clearaing there defective items why they have sent me defective peice intialy with there so called quality check??? Neglegient customer service and extremely pathetic experience with lulu and sky only shopping. I want either refund or exchange or send there executive to my place and give me clarity why it's not coming in my left foot??? Shoes pictures enclosed